Privacy Policy

1. Introduction

jlj22 ("we," "us," "our," or "jlj22") is committed to protecting the privacy and personal data of every Filipino player who registers and participates on our platform. This Privacy Policy describes in clear terms how jlj22 collects, uses, stores, shares, and protects personal information obtained through your use of our website at jlj22.cam, our mobile-optimised gaming platform, customer support channels, and any related services (collectively, the "Service").

jlj22 operates as a PAGCOR-licensed online casino and sports betting operator serving players across the Philippines — from Metro Manila and Cebu City to Davao, Iloilo, and beyond. In operating a regulated gaming platform, we are subject to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the directives of the National Privacy Commission (NPC). We take these obligations seriously, and this document reflects our genuine commitment to being transparent about how your data is handled.

Please read this Privacy Policy carefully. If you have questions at any point, our 24/7 customer support team is available via live chat, Facebook Messenger, and Viber to address your concerns in English or Tagalog.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you create a jlj22 account, deposit funds, request a withdrawal, contact support, or participate in any Service feature, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Philippine mobile telephone number, email address, and residential address (barangay, city/municipality, province).
• Financial Data: GCash or PayMaya account number, bank account details (BPI, BDO, Metrobank, UnionBank), cryptocurrency wallet addresses, deposit and withdrawal amounts, and transaction histories.
• Authentication Data: Username, hashed password, two-factor authentication (2FA) tokens, and security question responses.
• Communication Data: Records of chat messages, support tickets, email correspondence, and Messenger or Viber conversations with jlj22 staff.
• Responsible Gaming Data: Self-reported gambling history, deposit limits you have set, session time preferences, and any self-exclusion requests submitted.

2.2 Information Collected Automatically

When you access or use the Service, our systems automatically record certain technical and behavioural data, including:

• Device and Technical Data: IP address, device type and model, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, game titles played, bet amounts placed, session duration, login timestamps, and navigation patterns within the platform.
• Geolocation Data: Approximate location derived from IP address for fraud prevention and jurisdictional compliance purposes. We do not collect precise GPS coordinates without your explicit consent.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies as described in Section 6 below.

2.3 Information from Third Parties

We may receive personal data about you from third parties in limited circumstances, such as identity verification service providers, payment processors (GCash, PayMaya), and fraud prevention partners. Any third-party data is processed in accordance with this Privacy Policy and the agreements we maintain with those partners.

3. How jlj22 Uses Your Personal Data

jlj22 uses the personal data we collect strictly for legitimate, specified purposes directly related to operating a safe, fair, and compliant online gaming platform. These purposes include:

1. Account Creation and Management: Verifying your identity, creating your account, maintaining your player profile, and providing access to the Service.
2. Payment Processing: Processing deposits via GCash, PayMaya, and bank transfer; executing withdrawal requests; managing your account balance; and maintaining accurate financial records.
3. Regulatory Compliance: Fulfilling our obligations as a PAGCOR licensee, including age verification (21+), anti-money laundering (AML) and counter-terrorism financing (CTF) checks, and reporting requirements to relevant Philippine government authorities.
4. Fraud Prevention and Security: Detecting and preventing unauthorised account access, bonus abuse, collusion, money laundering, and other fraudulent activities that harm legitimate players.
5. Customer Support: Responding to your inquiries, resolving account issues, processing complaints, and communicating service updates or maintenance notifications.
6. Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, administering player-requested limits and self-exclusion, and providing support resources.
7. Service Improvement: Analysing aggregated, anonymised usage data to improve game selection, platform performance, user interface design, and promotional offerings.
8. Marketing Communications: Sending you promotional offers, bonus notifications, and news about jlj22 games and events — only where you have given explicit consent or where permitted under applicable law, and always with an easy opt-out mechanism.
9. Legal Proceedings: Preserving and disclosing data as required to comply with court orders, legal processes, or legitimate requests from competent Philippine government authorities.

We do not sell, rent, or trade your personal data to third-party marketers. Full stop.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jlj22 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is required to fulfil our obligations under the Terms and Conditions you accepted at registration — including account management, payment processing, and game access.
• Legal Obligation: Processing is necessary to comply with PAGCOR licensing requirements, AML regulations, tax obligations, and other mandatory reporting duties imposed by Philippine law.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and optional data uses beyond core service delivery. You may withdraw consent at any time without affecting processing carried out before withdrawal.

5. Sharing Your Personal Data

5.1 Authorised Recipients

jlj22 shares personal data only with authorised recipients who have a legitimate need to access it in connection with the services they provide to us or as required by law:

• Payment Partners: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and cryptocurrency payment processors receive transaction data strictly necessary to execute deposits and withdrawals.
• Identity Verification Providers: Third-party KYC (Know Your Customer) providers who assist in verifying government-issued IDs and performing age verification in compliance with PAGCOR regulations.
• Game Software Providers: JILI Games and other licensed game providers receive anonymised session data necessary to deliver and certify game fairness.
• Cloud and Hosting Infrastructure: Secure cloud service providers hosting our platform infrastructure, subject to strict data processing agreements.
• Legal and Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), law enforcement agencies, and courts, when disclosure is required by law or legal process.

5.2 Prohibited Disclosures

jlj22 expressly prohibits the sale, rental, lease, or unauthorised sharing of your personal data with advertising networks, data brokers, or any third party for commercial marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

jlj22 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure gaming experience. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled without impairing the Service.
• Performance and Analytics Cookies: Collect anonymised data on how players navigate the platform, which games are most popular, and where technical errors occur. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language settings, game lobby filters, and table limit preferences to personalise your experience.
• Responsible Gaming Cookies: Track session duration to enforce session time limits and trigger reality-check notifications you have configured.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your jlj22 account. We do not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

jlj22 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations. Financial transaction records are retained for at least seven (7) years as required by the Bureau of Internal Revenue and applicable tax laws.

Where personal data is no longer required for any of the purposes outlined in this policy and no legal obligation requires its retention, we securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

8. Data Security

Protecting your personal and financial data is a top priority at jlj22. We implement comprehensive technical and organisational security measures commensurate with the sensitivity of the data we process, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest in our database systems
• Multi-factor authentication requirements for staff accessing production systems
• Strict role-based access controls ensuring staff access only data necessary for their functions
• Regular independent penetration testing and security audits by certified cybersecurity professionals
• 24/7 automated monitoring systems detecting anomalous access patterns and potential data breaches
• Data breach response procedures aligned with NPC notification requirements

While we implement rigorous safeguards, no internet transmission or electronic storage system is completely impenetrable. We encourage you to use strong, unique passwords and enable two-factor authentication on your jlj22 account to maximise your personal security.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlj22:

• Right to be Informed: The right to know what personal data we collect and how it is used — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data we hold about you, subject to identity verification.
• Right to Rectification: The right to correct inaccurate, incomplete, or outdated personal data in your account.
• Right to Erasure: The right to request deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to certain types of processing, including direct marketing communications, at any time.
• Right to Data Portability: The right to receive a structured, machine-readable copy of your personal data for transfer to another service provider, where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe jlj22 has violated your data privacy rights.

To exercise any of these rights, contact our Data Privacy Officer via live chat or email at [email protected]. We will respond to verified requests within fifteen (15) working days in accordance with NPC guidelines.

10. Children's Privacy

jlj22 is strictly prohibited from providing gaming services to individuals under 21 years of age in accordance with Philippine gaming regulations. We do not knowingly collect personal data from minors. All account registrations require age verification using government-issued identification. If we discover that personal data has been collected from an individual under 21 years of age, we will immediately close the account, delete all associated personal data, and return any deposited funds in accordance with our procedures.

Parents and guardians are encouraged to monitor their children's internet use and secure access to GCash, PayMaya, and bank accounts to prevent unauthorised access to gaming platforms.

11. International Data Transfers

jlj22 primarily stores and processes personal data within the Philippines. In limited circumstances, data may be transferred to or accessed by processors in other jurisdictions — for example, cloud infrastructure providers or game software suppliers. When such transfers occur, jlj22 ensures appropriate safeguards are in place, including data processing agreements that require equivalent data protection standards, as required under the Philippine Data Privacy Act and NPC regulations.

12. Updates to This Privacy Policy

jlj22 reserves the right to revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. Material changes will be communicated to registered players via email notification to the address on file and/or prominent notice on the jlj22 website at least fourteen (14) days before taking effect. The "Last Updated" date at the top of this document always reflects the most recent revision. Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jlj22's data privacy practices, please contact our designated Data Privacy Officer:

• Method: Live chat on the jlj22 website (fastest — average response under 90 seconds)
• Email: [email protected] — please include "Data Privacy Request" in the subject line
• Availability: 24/7, in English and Tagalog

We are committed to resolving privacy concerns promptly and transparently. If you remain unsatisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.